By: Kenneth
Blanchard, Ph.D
Spencer Johnson,M.D.
"Effective
managers, manage themselves and the people they work with so that both the
organization and the people profit from their presence."
"People who
feel good about themselves produce good results."
"Productivity
is more than just the quantity of work done. It is also the quality."
"Quality is
simply giving people the product or service they really want and need."
"Productivity
is both quantity and quality."
" A problem
only exists if there is a difference between what is actually happening and
what you desire to be happening."
"Help People
reach their full potential. Catch them doing something right."
"The more
consistently successful your people are, the higher you rise in the
organization."
"The best
minute i spend is the one i invest in people."
"If people get
results, then it certainly makes good sense to invest in people."
"Feedback is
the breakfast of champions"
"Everyone is a
potential winner. Some people are disguised as losers, Don't let their
appearances fool you."
"First you can
hire winners. They are hard to find and they cost money. Or second if you
can't find a winner, you can hire someone with the potential to be a winner.
Then you systematically train that person to become a winner. If you are not
willing to do either of the first two..., then
there is only the third choice left - prayer."
"Take a minute.
Look at your goals. Look at your performance. See if your behavior matches
your goals."
"People are
more complicated. They are aware, they think for themselves and they certainly
don't want to be manipulated by another person. Remember that and respect that.
It is a key to good management."
"So the key to
training someone to do a new task is, in the beginning, to catch them doing
something approximately right until they can eventually learn to do it exactly
right."
"With a winner
you don't have to catch them doing things right very often, because good
performers catch themselves doing things right and are able to be self
reinforcing."
"Before giving
a reprimand you have to see the behavior yourself - you can't depend on what
someone else saw. You never give a reprimand based on hearsay."
"Telling people
what they did wrong; telling people how you feel about it; and reminding people
that they are valuable and worthwhile - lead to significant improvement's in
people's behavior."
"People need to
be in contact with people who care about them - to be accepted as valuable just
because they are people."
"It is very
important when you are managing people to remember that behavior and worth are
not the same things. What is really worthwhile is the person managing their own behavior. This is as true of each of us managers as it is each of the people
we are managing."
"We are not
just our behavior. We are the person managing our behavior."
"Touch is very
honest. People know immediately when you touch them whether you care about
them, or whether you are just trying to find a new way to manipulate
them."
"When you
touch, don't take. Touch the people you manage only when you are giving them
something - reassurance, support, encouragement, whatever."
"There are
things that work, and things that don't work. Being honest with people
eventually works. On the other hand, being dishonest eventually leads to
failing with people."
"You have to
care enough to be tough."
"Goal begin behaviors. Consequences maintain behaviors."
"Nobody ever
really works for anybody else. I just help people work better and in the
process they benefit our organization."